You have Questions & We have Answers
How does your billing system work?
You will be billed electronically on a
quarterly or annual basis, whichever you choose. One invoice will be
sent for all of your domain and option packages one month prior to the
due date. The due date corresponds to the earliest day in the month
that you signed up for an account or option package. For example, if
you have domains that started on the 5th, 12th and 19th than the due
date for all domains is on the 5th of every month. Note: You are not
being double billed.
How do I order a resold account?
Go to your control panel and hit the Add
How do I get my email to work?
See our Welcome letter, everything is
How can you sell domain names so cheap?
We do not make money off of selling names.
We are a host. We simply pass the discounts we receive from buying
domain names to you.
Does Confuci.us design websites?
YES... Please call Gill at 808-878-3625 or
email to him.
Can I use any of the content from your
website if I am a reseller?
Yes, you may take the text from
our site, put it in your own words, and use it on your site, but you
can not simply copy our website and promote it as your own.
Can I pay with my resold customers card?
NO... and if you do they will know who we
are as our information shows up on their billing statement. If they
charge back you and all of your accounts will be deleted.
Why was my site suspended?
We suspend sites for nonpayment, excessive
disk space usage, excessive transfer rate, Non-payment and, of course,
abusive practices. A suspended site will have a statement asking you
to contact your host.
What about refunds?
Refunds are only available within the
first 30 days. If you are not happy, we will give a refund only if no
resold accounts were added to your account. There will be no refunds
on new domain names.
Why was my site deleted?
Web sites that spam, support hacking,
engage in credit card fraud or contain adult content or links to adult
content, are deleted with no warning. ***NOTE: We also state in our
Acceptable Use Policy that we
can refuse service to anyone for any reason.
What do I do when my site is down?
Our techs are paged by our systems when
they go down. We know when the sites go down. Our systems will reboot
after 10 mins of down time; if they do not reboot they page us to the
What do I do when my email quits working?
Generally, the system is busy; wait a few
minutes and try again
Do I have a contract with you? How long do
I have to stay?
Yes. We provide virtual web hosting
services as described here and elsewhere in our website. You agree to
pay the listed hosting fees for your particular hosting plan. See the
User Agreement. Contracts are
quarterly or annual unless you have something different in writing
from us. If you pay by more than one quarter and we remove your domain
for any permitted reason, we are not obligated to make refunds for the
unused balance of the contract period. You must give us at least 72
hours advance notice of your intent to cancel a hosting contract by
either calling or
Do you install cgi scripts for me?
I'm a reseller , can I use your support
Yes you may.